Receiving Your Pizza Oven

How Your Pizza Oven Arrives – Curbside Delivery

The shipping company will arrive at your location. If the pizza oven is less than 2,000 Lbs, the shipper will place the oven using a lift-gate truck curbside or on a driveway depending on the access. If the oven weighs more than 2,000 Lbs, you will require a forklift to offload the pizza oven from the truck. If you are not sure if a fork truck is required, email or call us before scheduling delivery.

For a quick reference chart of all our pizza ovens and the equipment required to unload click here.

Inspecting Your Pizza Oven Delivery

Before the carrier’s driver leaves, inspect the shipping crate for any signs of mishandling or damage. There will be a Shockwatch Indicator label on the crate, where RED Indicates rough handling. If the Shockwatch Indicator is RED, if the Shockwatch Indicator is MISSING, or if there is visible damage to the crate, take pictures and make a note on the Bill of Lading.

Remove the top panel of the crate using a screwdriver, and check the product for damage. Ensure that there are no visible dents, chips, or cracks on the product. Some shippers may not allow the crate to be opened. If that happens, make a note on the paperwork before signing for the oven and document with pictures.

If there is any damage to the product, and if it appears minor and simply requires a replacement part, like a floor tile on a kit, note the paperwork and accept the oven. If the damage appears severe, REJECT the delivery and fill out this Forno Bravo Technical Support Form.

If a replacement part is required, we will ship you one via FEDEX. If you rejected the shipment due to severe damage, we will build another oven and ship a replacement product.

NOTE: Forno Bravo cannot be responsible for damage claims found after the carrier has left the site that have not been clearly marked on the paperwork. The carrier will not process a claim for a shipment that has been signed for and accepted as undamaged.

Receiving Small Assembled Ovens

All Forno Bravo small pre-assembled pizza ovens (Primavera, Napolino, and all Bella pizza ovens) are under 2,000 Lbs. This means the pizza oven is delivered using a truck with lift gate. The lift gate will lower the oven to ground level where you can easily move it with a pallet jack. All of these ovens can be moved using a pallet jack. If you are going across grass or gravel, the walls of the crate can be easily removed and used as an impromptu roadway. If the ground is not level enough for a pallet jack, you may need to get a bobcat or similar piece of equipment to move the Primavera, and Napolino pizza ovens. The Bella pizza ovens are light enough to be carried by two to four people, depending on the size of the oven.

Receiving Large Assembled Ovens and Modena Kits

Many Forno Bravo pizza ovens weigh more than 2,000 Lbs and require a forklift to offload them. Our Toscana and Vesuvio home ovens, all pre-assembled commercial ovens, and our Modena modular pizza oven kits fit into this category. Since they are over 2,000 Lbs, a lift gate can’t be provided and a fork truck or commercial unloading dock will be required to offload the pizza oven. If you are not at a commercial address that has a dock or forklift, make sure you schedule the forklift to arrive at the same time the oven is scheduled to be delivered. Confirm you have the correct size forklift by referencing the Necessary Equipment Chart. Most contractors have access to this type of equipment and or contractor supply companies offer it for rent.