#1  
Old 09-28-2007, 02:01 PM
james's Avatar
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Join Date: Mar 2005
Location: Pebble Beach, CA
Posts: 4,648
Default Ordering Installation Accessories

I am getting to the bottom of why the FB Store is ocassionally returning the wrong (too high) shipping rates. When the weight of the items exceeds the limit of what FedEx Ground can carry in a single box, the FB Store is showing only Curbside Freight (the freight service we use for shipping the FB ovens) and FedEx Air as the shipping options. In reality, we simply put the heavier items in multiple boxes, and continue shipping with FedEx Ground.

For example, in a test shipping RefMix to Dallas, here is a guidelines:

1 bag, 22lbs, $24
2 bags, 44lbs, $45
3 bags, 66lbs, $56
4 bags, 88lbs -- it jumps to $280 for Curbside Freight. Wrong!

Fixing this is going to take some computer time, but at least we know what to fix.

For now, if your order can ship FedEx Ground, or Home Delivery, you are in good shape. That includes 3 RefMix, 1 Insulfrax and 2 SuperIsol, and just about everything else.

If your weight is higher than this, you will have to call the office (800) 407 5119 to get the right shipping amount.

To err is human, but to really mess things up you need a computer.

I hope this sheds some light on the problem. Again, FB very much wants to be competitive and be the main supplier for installation accessories.

James
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  #2  
Old 10-10-2007, 05:25 PM
Dutchoven's Avatar
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Join Date: Apr 2007
Location: Mississippi
Posts: 931
Default Re: Ordering Installation Accessories

James,
Still getting the hangup...just happened to check and 3 bags Refmix to me here in MS was 59 and change to ship...when I added a fourth it went up to 295 and change
Best
Dutch
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  #3  
Old 10-10-2007, 05:29 PM
james's Avatar
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Default Re: Ordering Installation Accessories

Hey Dutch,

Knowing we have the problem and fixing it are two different things. :-)

We are working on setting up the software to break heavier orders into two pieces, so FedEx will take them, but it's taking time.

More to come. For now, just call us (800) 407-5119.
James
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Old 10-12-2007, 03:13 PM
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Join Date: Aug 2005
Location: Garden-A, South California
Posts: 572
Default Re: Ordering Installation Accessories

James - It be quicker, for now, to put in a blurb that the shipping calulator is incorrect on the title page of "http://www.fornobravo.com/store/". This way folks have a heads up and will not phreak when the shipping prices go ballistic.
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