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RTflorida 12-04-2007 11:29 AM

Gas grill for your outdoor kitchen
Just thought I would share today's experience about one of the "premium" gas grill manufacturers - LYNX

As part of my outdoor kitchen and entertainment area (pool, spa, furniture, cabinets/counters, fridge, grill...) 4 years ago, I opted to go with a Lynx Professional Series LP grill. Cost - $3500, which to me is a HUGE amount of money for a grill. After considerable research I chose Lynx because of their warranty. Trust me, its not worth the paper it is printed on .

I was tired of replacing burners or grates on the $300-$400 grills I had purchased from the box retailers. Seemed to nickle and dime me to death, only getting an average of 2 years out of the burners and grates - about $60-$80 every 2 years to replace them. So I jumped in with the $3500 Lynx thinking the warranty would save me....IF something were to need replaced.

Long story short - I just got off the phone with Lynx, both of my highly touted cast brass burners are shot. Although covered under their "lifetime warranty", I must pay shipping and a "handling" charge.
Both air shutters on these burners are bad as well, also covered - MORE shipping and handling; and finally my warmer rack has rotted away, YES, it is under warranty too and YES, more shipping and handling.
The totals for all :Shipping will be $27, handling charges are an astonishing $90. What the hell?????
Trying to avoid both the shipping and the handling, I asked if one of the local Lynx dealers could handle these warranty items - NO, they can sell them to you at retail prices, only we (Lynx) can process warranty claims, in which case you must pay the shipping and handling.
I'd also like to add that I've replaced the electronic ignition switch 3 times in 4 yrs (and isn't working hell with it, a match works fine). The briquettes need replaced every year at $24 a pop. Other than that, the grill performance has been wonderful. Really though, what the hell did I get for the $3000 premium I payed for this grill??? The $400 Home Depot special performed just as well, had a crap warranty, and cost LESS to maintain.

My neighbors were right, I was nuts to spend that kind of money. I urge everyone thinking of buying a premium grill based on the supposed warranty to look a bit deeper into that may still get nickle and dimed to death on upkeep.
Sorry for the vent, really pissed at the moment.


asudavew 12-04-2007 11:40 AM

Re: Gas grill for your outdoor kitchen
Sorry for you problems...

but take heart.

I don't imagine anyone around is going to buy one.

You cost em! Maybe more than they cost you. ;)

jengineer 12-04-2007 12:07 PM

Re: Gas grill for your outdoor kitchen
Yep - 20 years ago I bought a $100 cast iron grill with the usual less than average innards. Unlike some folks I tend to fire the jets year round. I go through about 4 propane tanks a year although I am slowly transitioning back to charcoal. About every 3 years I would replace the burners, the grate, and the briquetts - although now with the manufacured ones they are lasting a lot longer. After 15 years of being in the elements of South California I developed a leak in the hose from the regulator to the jets. Wife commented on the pretty blue flame coming out the bottom of the BBQ! I fianlly had to pitch it when the cast iron box craked on each of the supports to the stand. Cheap is the way to go jsut make sure you get one with massive BTU's and life is good. Sorry to her about the toilet paper warranty.

Les 12-04-2007 02:20 PM

Re: Gas grill for your outdoor kitchen

You got me worried now. I bought a Jenn-Air because it has a "lifetime warranty" on most of the components. I'll probably get the same treatment. I paid a third of what you did, so it's a little more tolerable. :rolleyes:


Acoma 12-06-2007 05:14 PM

Re: Gas grill for your outdoor kitchen
I love natural flavors with my foods, not the gas flavor. I used to use the gas burner type but the foods never taisted up to their potential. I went to charcoal grill and the flavors were unparaleled. I will be buying the Barbeque Galore "Bar-B-Chef stainless built in" once my oven and island are built. For now, I use the weber and my smoker.

gjbingham 12-18-2007 08:06 AM

Re: Gas grill for your outdoor kitchen
Sorry to hear about your problems with the LYNX. It's good information to share so that others will think twice about that model.

Anyone else have recommendations for high end BBQs? I was thinking of doing one with an infrared burner to get higher temps.

I'm leary of spending a couple of thousand bucks on a BBQ that might fail in no time. I do a ton of grilling, at least 3 or four days a week, so I want something that will last.


jwnorris 12-19-2007 08:16 AM

Re: Gas grill for your outdoor kitchen

Originally Posted by gjbingham (Post 21310)
Anyone else have recommendations for high end BBQs? I was thinking of doing one with an infrared burner to get higher temps.<snip>

I am not sure if they have IR but I am a fan of the units made by Outdoor Kitchen Concepts.


Richie 12-19-2007 01:42 PM

Re: Gas grill for your outdoor kitchen
I have a Viking that has the infrared burner, it rocks, gets to about 800 degrees.

oventhusiast 12-19-2007 02:38 PM

Re: Gas grill for your outdoor kitchen
Hey RT,
Sorry to hear you were another casualty of the 'shipping and handling' gaff. You know that $90.00 'handling fee' pays the company (by you) for the 'free' part. Quite frankly, I've never heard of Lynx grills, but I hope the company goes out of business for 'stealing' from yet another honest but unsuspecting customer. That 'fine print' will get you every time:mad: ! I'll get down off of my soap box now, but remember, there isn't ONE large corporation out there that cares ONE little bit about you, the customer. The Only thing they care about is prying the money out of your wallet, AND they have the nerve to smile at you while they do it! The policies of these corporations are just another form of legalized thievery! OK, I'll shut up now!

RTflorida 12-19-2007 02:58 PM

Re: Gas grill for your outdoor kitchen

Please, by all means, continue my rant. Its helping to keep my stress and blood pressure down :D

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