 Re: oven problems
Hi Sharon,
First, let me say that I am really sorry the oven is giving you problems (and happy that you love it). The good news is that we can address this.
The mortar falling in between the dome pieces should not be a problem, as there is a relatively thick band of Refmix around those joints. It sounds like some of it has chipped off and fallen in -- which should not be a problem.
On the floor pitting, this happens occasionally. It is possible that an early curing fire might have gotten a little too hot. But don't worry. Watch it closely the next few times you cook, and let us know what happens. Worse case we will send you a new floor piece and you can replace the bad one. We can talk you through it, and it isn't difficult.
I know you are talking with Tammy, and we will have one of our tech folks get in touch with you. We'll take care of this! :-)
Regards,
James |