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Ordering Installation Accessories - Forno Bravo Forum: The Wood-Fired Oven Community

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I'm Peter Reinhart! Ask Me Anything! Monday, February 15, 2016 7:00-8:00 pm EST

To kick off our AMA feature, we have invited author, chef and master bread maker and host of Pizza Quest, Peter Reinhart, to be our first host! Peter will be in the Forum on Monday, February 15th, from 7:00 - 8:00 pm EST. If you are unable to be online during the live session, you can post your questions in the sticky post. Peter will answer those questions during the live session on February 15th. You can view Peter's answers to your questions as well as what happened during the live session in the session thread.

Ask Me Anything New Forum Feature

You will notice a new forum at the top of the main page called, "Ask Me Anything". This forum will be used for live one hour "Ask Me Anything" (AMA) sessions hosted by people who are knowledgeable in different areas pertaining to wood fired ovens. How it works:
- Each AMA will have a "sticky" thread where the community can post questions they would like answered during the live session. This will allow everyone to participate even if you can't be online for the live session. These questions will not be answered by the host until the live AMA; if you need an answer quickly, you should post it in the appropriate Forum area for the community to respond.
- Another thread will be posted for the live AMA. Registered users who are logged in during the live session can interact with the host by asking questions and receiving responses.
- The live thread will remain in the AMA forum to view after the session.

We hope you enjoy this new feature! Please let us know if there is a topic that you'd like to have as an AMA and we'll look for a host!

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Ordering Installation Accessories

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  • Ordering Installation Accessories

    I am getting to the bottom of why the FB Store is ocassionally returning the wrong (too high) shipping rates. When the weight of the items exceeds the limit of what FedEx Ground can carry in a single box, the FB Store is showing only Curbside Freight (the freight service we use for shipping the FB ovens) and FedEx Air as the shipping options. In reality, we simply put the heavier items in multiple boxes, and continue shipping with FedEx Ground.

    For example, in a test shipping RefMix to Dallas, here is a guidelines:

    1 bag, 22lbs, $24
    2 bags, 44lbs, $45
    3 bags, 66lbs, $56
    4 bags, 88lbs -- it jumps to $280 for Curbside Freight. Wrong!

    Fixing this is going to take some computer time, but at least we know what to fix.

    For now, if your order can ship FedEx Ground, or Home Delivery, you are in good shape. That includes 3 RefMix, 1 Insulfrax and 2 SuperIsol, and just about everything else.

    If your weight is higher than this, you will have to call the office (800) 407 5119 to get the right shipping amount.

    To err is human, but to really mess things up you need a computer.

    I hope this sheds some light on the problem. Again, FB very much wants to be competitive and be the main supplier for installation accessories.

    James
    Pizza Ovens
    Outdoor Fireplaces

  • #2
    Re: Ordering Installation Accessories

    James,
    Still getting the hangup...just happened to check and 3 bags Refmix to me here in MS was 59 and change to ship...when I added a fourth it went up to 295 and change
    Best
    Dutch
    "Making the simple complicated is commonplace; making the complicated simple, awesomely simple, that's creativity. " Charles Mingus
    "Build at least two brick ovens...one to make all the mistakes on and the other to be just like you dreamed of!" Dutch

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    • #3
      Re: Ordering Installation Accessories

      Hey Dutch,

      Knowing we have the problem and fixing it are two different things. :-)

      We are working on setting up the software to break heavier orders into two pieces, so FedEx will take them, but it's taking time.

      More to come. For now, just call us (800) 407-5119.
      James
      Pizza Ovens
      Outdoor Fireplaces

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      • #4
        Re: Ordering Installation Accessories

        James - It be quicker, for now, to put in a blurb that the shipping calulator is incorrect on the title page of "http://www.fornobravo.com/store/". This way folks have a heads up and will not phreak when the shipping prices go ballistic.

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